Custom CRM development for Richmond businesses

iFloor's first customer is a flooring store in Richmond. It came to us with an order tool built in Google Apps Script, and that tool was replaced on the first day of the build, with all 35 of its order columns carried into the new database, so the store kept its history instead of starting blank.

Since June 2026 the store has run on iFloor every day. Its owner gets a digest of the week every Monday at 8 AM, and the dashboard shows each job in flight once: who it is for, what it is worth, where it sits and the one thing it needs next.

The labour sheet is the centre of the system, because a flooring job is sold as labour beside materials on one document the customer signs. Labour is priced on the server from the owner's rate card with per-section minimum charges, only staff can override a rate, and each version is stamped with the rate card it used, so changing a rate next month never rewrites a price a customer already signed.

The BC tax rules are built in: GST and PST are applied separately, a customer's PST exemption is honoured, and shipping is taxed for GST only because it is a service. Rooms measured by length and width, with a pattern waste of 10, 15 or 20 percent, become a box count, which cuts both short orders and leftover boxes.

Customers open one private link, with no account or password, and see seven steps from estimate to paid, with a single card at the top for the next thing to do. They sign on a phone, and approving an estimate runs straight into choosing an install date on the store's own calendar. The day before, they get a text and an email naming their installer.

Installers sign in to their own portal with their jobs, calendar, documents and earnings, and never see the store's cost, margin or staff notes. They get a text at 7 AM Pacific the day before each job, and their On my way button texts the customer an arrival estimate.

Every order line carries its supplier, purchase order number and expected date. Saving an order opens one ready-written PO email per supplier, and every hour the system moves any PO sent 6 hours earlier without a confirmation into an awaiting list, so a silent supplier is noticed the same day.

Richmond's importers, wholesalers and distributors live with the same problem at a larger scale: many suppliers, many open orders and a customer waiting on each one. A watch like this can be built around any supplier list, with the order, the supplier and the customer on one record.

We start with a free 30-minute assessment at your store, office or warehouse in Richmond, or online, and map how a job moves through your business today. You get a written scope and an estimate before anything starts, then releases you can try as we build, each one passing our automated tests before it reaches you.

Every iFloor store runs on its own deployment and its own database, hosted in Canada in the Montreal region, and build checks fail if any code hardcodes a store's name or details. The next business we build for gets its own system from day one, not a copy of someone else's.