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Nametech Canada

AI trust and your data

When a business lets AI near its calls, emails and client records, the first question is where that information goes. This page answers it with specifics: every service we use, where it runs, and the settings we have switched on so your data is not used to train anyone's AI.

It covers NameCRM, the client system we run our own agency on, and the AI we build for clients. Your client records are stored in Canada. Some processing happens in the United States, and we say exactly which.

Our rules

  • No provider trains on your data

    Each AI service we use is set so it does not learn from what we send it: Anthropic's business terms do not train on our inputs, our speech recognition requests opt out of Deepgram's training program, and model training is switched off in our ElevenLabs account.

  • Our AI says it is AI

    Our phone assistant opens every call by saying it is an AI assistant and that the call is recorded. Asked whether it is a real person, it says plainly that it is not and offers a call back from a person.

  • A person sends what a client reads

    AI drafts emails, texts, proposals and replies. A person reviews and sends them. The only messages that go out on their own are factual ones: booking confirmations, payment receipts and the short recap text after a call.

  • Recordings leave the phone company

    Call recordings and text messages are copied into our own storage in Canada and then deleted from our phone provider, Twilio. As of September 26, 2026, all 302 call recordings had been removed from Twilio this way.

  • Your records stay in Canada

    Client records, files and call recordings are stored in our database in Canada. An AI service only ever sees the piece of information it is working on, such as one transcript or one draft.

  • No likeness without consent

    We never generate or animate an image, video or voice of a real person without that person's written consent.

The services we use, and where they run

These are the services that touch client information in NameCRM and in the AI we build. Where a service is an AI model, the last line says whether it can learn from your data.

  • Supabase

    Canada (Montreal)

    Database and file storage for NameCRM, including call recordings and transcripts

    Trains on your data? Not an AI service

  • Anthropic (Claude)

    United States

    Writes drafts, powers the phone assistant's replies, summarises calls and meetings

    Trains on your data? No. Business terms do not train on our inputs, and inputs and outputs are deleted within 30 days unless a safety review or the law requires longer

  • Deepgram

    United States

    Turns speech into text on calls, voicemail and recorded meetings

    Trains on your data? No. Every request we send opts out of its model improvement program, so audio is kept only as long as processing takes

  • ElevenLabs

    United States

    The phone assistant's voice

    Trains on your data? No. Model training is switched off in our account

  • Twilio

    United States

    Phone calls and text messages

    Trains on your data? Not an AI service. Recordings and message text are deleted from Twilio after we copy them

  • Vercel

    United States

    Runs our websites and NameCRM's server code

    Trains on your data? Not an AI service

  • Microsoft 365

    Microsoft's cloud

    Email

    Trains on your data? Not an AI service we use

  • Google

    Google's cloud

    Calendar, video meetings and place lookups for meeting spots

    Trains on your data? Not an AI service we use

What leaves Canada

Your client records, files and call recordings are stored in our database in Canada. When AI works on a piece of information, such as a call transcript or a draft reply, that piece is processed by the provider in the United States and handled under the settings above. Our server code also runs in the United States, so information passes through it on the way to the database.

Information processed in the United States can be subject to the laws of that country. Our privacy policy lists every provider and what it does.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it. Email info@nametech.ca with "Privacy" in the subject line, or call +1 604-900-2060.

If you would rather not speak with our AI assistant, say so on the call. It will take your name and reason if you want to give them, and a person will call you back.

When we build AI for you

  • We use business accounts and API access, never consumer apps, for anything that touches your data
  • We switch off model training with every AI service we connect, on the day we connect it
  • We write down, in plain words, which services process your data and where
  • We set the AI to say it is AI wherever it talks to your customers

What our AI cannot promise

  • It can mishear or make mistakes, so a person confirms anything that matters in writing
  • Nothing it says is a quote, a contract or professional advice until a person confirms it in writing
  • It is not an emergency line: in an emergency, call 911
  • You can always ask to deal with a person instead

Written by the Nametech Canada team. Every provider setting on this page was checked on September 26, 2026.

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