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Nametech Canada

AI strategy and implementation for Metro Vancouver businesses

In this guide
    An AI assistant drafting replies for approval, the AI receptionist booking a meeting, and running automations

    AI earns its place when it does work you were already paying for. We plan, build and run AI for small and medium businesses in Surrey and across Metro Vancouver and the Fraser Valley: assistants that answer the phone and book meetings, replies drafted in your own voice, business cards and documents read into your records, and the marketing that brings customers in, all run with AI and checked by people.

    We do not just advise. We run our own agency on the AI we build, in a client system called NameCRM. So every recommendation comes from something we have built, shipped and lived with, and every build starts with a plan for where AI helps, where it does not, and how your data stays safe.

    Seemab Akbar

    Seemab's next openings

    Pick a time for your free assessment

    Thirty minutes with Seemab Akbar. You leave with clear priorities and a written summary.

    What we do with AI

    Six ways we put AI to work

    AI strategy and readiness

    Where AI earns its keep, and where it should not be used.

    • A free AI readiness assessment of how your business actually runs
    • A written roadmap ranked by time saved, money won and risk
    • An honest not yet wherever AI would not pay off
    Start the free AI Readiness Check

    AI implementation and automation

    Assistants, automation and drafting, built into the tools you use.

    • AI receptionists that answer the phone, book and hand off
    • Workflow automation: cards, documents and emails read into your records
    • Replies and proposals drafted in your own voice, from your own records
    See NameCRM, with the AI receptionist

    AI-powered growth

    Marketing that runs on AI and is checked by people.

    • SEO that covers Google and the AI answers people now ask
    • Social content planned, drafted and scheduled with AI
    • Ads built, tested and reported on faster
    SEO and AI visibility

    AI creative

    Brand, imagery and video made with AI, with consent.

    • Brand identities and campaign imagery you own
    • Scene and product imagery generated for your site
    • Anything showing a real person only with that person's yes
    Business branding

    AI security and governance

    Security you can check, not a slogan.

    • A data and privacy review before anything is connected
    • An AI use policy your team can actually follow
    • Guardrails and permissions in every build, and a record of what it sends
    How we use AI and handle data

    AI training and workshops

    Your team using AI well, and safely, from the first week.

    • Hands-on workshops in person across Metro Vancouver, or online
    • Practical daily use of the AI tools you already pay for
    • The rules for client data, written down so everyone follows them
    See the AI and social media workshop

    Ways to start

    Four ways to work with us on AI

    • Free

      AI Readiness Check

      A look at how your business runs, then a written list of where AI pays off first, what it should not touch, and the one pilot worth doing.

      Take the two-minute score
    • Fixed price

      AI Pilot

      One workflow built and run on a slice of real work, with a person in the loop and a result we measure together before anything grows.

      Talk about a pilot
    • Monthly

      AI Advisor

      A standing seat at the table: what to try next, what to switch off, and your tools, rules and team kept current as AI changes.

      Ask about advisory
    • For your team

      AI Workshops

      Hands-on sessions in person across Metro Vancouver or online, built around your own work and the rules for client data.

      Ask about a workshop

    You own what we build for you: every account is set up in your name from day one, and the work is yours once the project is paid. NameCRM, our own product, is a subscription.

    In engineering terms

    What we have built and run in production

    The capabilities AI firms list, named plainly, and each one running in our own products today.

    Real-time voice agents
    Telephony media streams, streaming speech recognition, a large language model and an approved voice in one low-latency loop, with barge-in, warm transfer to a person, recording and a summary of every call.
    The receptionist on our line
    LLM integration and tool use
    Large language models on business API access, calling real tools mid-conversation: booking into a live calendar, finding a meeting spot, texting a recap, opening a task.
    Inside NameCRM
    Retrieval-augmented generation
    Replies and proposals grounded in the client's own records and past messages, retrieved at the moment of writing, so a draft sounds like them and matches what is on file.
    Inside NameCRM
    Knowledge bases
    A business's website and documents distilled into a knowledge base the assistant answers from, which the owner can edit, with a written list of what it must never say.
    Inside NameCRM
    Speech and meeting intelligence
    Recorded meetings and calls transcribed and summarised, with the promises made in them turned into tasks.
    Inside NameCRM
    AI evaluation and testing
    A synthetic caller that phones the assistant with scripted scenarios, a model that grades every transcript against a rubric, and hundreds of regression checks before each release.
    How we test it
    Guardrails in code
    Rules the model cannot talk its way around: the emergency line spoken by code, prices never quoted, the AI named on every call, output checked before it is said.
    Our AI trust page
    Workflow automation
    Sequences, reminders, follow-ups and hand-offs across inbox, calendar, CRM, accounting and payments, in wording a person approved, with every message logged.
    Inside NameCRM
    Secure data architecture
    A Postgres database in Canada with row-level security, two-step sign-in, a permission check on every server route, and no AI provider training on client data.
    Our AI trust page

    Pilot first

    How an AI project runs

    1. 01

      Assess

      A free look at your website, systems and day, then a written list of where AI helps first.

    2. 02

      Plan

      A roadmap and one pilot, scoped to a result you can measure, with the data it may and may not touch.

    3. 03

      Pilot

      One workflow built and run on a small slice, with a person in the loop, until the results hold.

    4. 04

      Run and grow

      We widen what works, watch it, and keep improving it as the tools improve.

    Security you can check

    See every service and where it runs
    • AI drafts and a person approves what is written in your name. A phone assistant says it is an AI and follows your rules
    • Business API access from every AI provider, each set so it does not train on your data
    • Your records stay in your own systems, and we tell you which services process data outside Canada
    • Two-step sign-in, a permission check on every server route, and a record of every email, text and call the system sends
    • A security checklist worked before every release

    What we have built

    AI we built, and run on our own business

    These are live in NameCRM, the client system our agency runs on. Each line is taken from the product itself, and the numbers were counted on the date shown.

    practice calls for the receptionist
    279
    scripted call scenarios
    48
    written call rules
    110
    real sent messages behind the drafting voice
    863

    Counted on October 14, 2026, from the products' own code and test records.

    A practice call on September 26, 2026: the AI receptionist says it is an AI assistant, the recap text it sent, and the 257 practice calls behind it
    NameCRMA receptionist graded before it speaksA practice call on September 26, 2026: the AI receptionist says it is an AI assistant, the recap text it sent, and the 257 practice calls behind it.Read the case study

    In NameCRMThe CRM we built and run our own business on

    See NameCRM
    • NameCRM

      279practice calls

      A receptionist graded before it speaks

      An AI caller has placed practice calls across scripted scenarios, from angry clients to French speakers and robocalls, and every call is scored by a judge that cites the transcript line before changes reach real callers.

      Read the case study
    • NameCRM

      Books meetings while the caller waits

      The receptionist books, moves or cancels a meeting in the real calendar during the call, and code checks every time against open hours before it is spoken, offering the next slot if one is taken.

    • NameCRM

      Hears French, Hindi, Urdu and Punjabi

      Callers can speak French, Hindi, Urdu or Punjabi and be understood in their own language, with spoken replies in French or Hindi.

    • NameCRM

      Account answers the AI never sees

      A caller already on file can get their invoices and plan texted to the number on file, assembled by code, so the AI never sees a single figure.

    • NameCRM

      863real sent messages it learned from

      Drafts in your own voice

      NameCRM learned its owner's writing from 863 of her real sent messages, and a new voice goes live only when a person approves it. Drafts use the client's whole record and may not invent a meeting, price or date.

    • NameCRM

      AI that cannot change a contract's numbers

      AI rewrites a letter's wording from your notes, and a digit lock restores any clause whose numbers changed, so a price, date or quantity is never altered by the model.

    See every feature behind our AI Solutions work65 of the 267 live features of NameCRM prove this service. The full list opens filtered to them, one sentence each.Browse the 65

    Related Services

    All web and marketing services

    Answers when you cannot, says it is an AI and books into your calendar. Part of NameCRM.

    An AI receptionist call with example data: it says it is the business's AI assistant and that the call is recorded, books a site visit after checking the calendar, texts the caller a recap, and files a summary and a task

    Custom CRMs with client portals, e-signature, QuickBooks and Stripe built in.

    CRM pipeline from lead to won

    Areas we serve

    AI solutions for businesses in BC and across Canada

    We build AI receptionists and automation from Surrey for businesses throughout the Lower Mainland, including Vancouver, Burnaby, Richmond and Langley. The work is done remotely as easily as in person, so we take on AI projects anywhere in British Columbia and Canada.

    FAQs

    Frequently asked questions

    What kind of AI projects do you take on?

    Practical ones with a result you can measure: assistants that answer and route calls or messages, reading documents and emails into your systems, drafting in your voice, meeting and call summaries, reporting over your own data, and AI inside your marketing. If a project cannot be measured, we say so before we start.

    Where do we start?

    With a free AI and website assessment. We look at how your business actually runs, then show you where AI would save time or win work, where it should not be used, and what the first pilot would be. You get the findings in writing.

    Is my data used to train AI models?

    No. We use business API access and switch off model training with every AI service we connect, keep records in your own systems, and put permissions around every automated action with a record of what it sends. We tell you which providers process data outside Canada, and our AI trust page lists every service we use and where it runs.

    How do you keep AI from making mistakes in front of customers?

    By designing for it. AI drafts and a person approves what is written in your name. Anything that talks to customers live, like a phone assistant, says it is an AI, runs with clear rules and a hand-off to a person when it is unsure, and every action is logged. We pilot on a small slice first and widen only when the results hold.

    Do I need a CRM or custom software already?

    No. Many projects start inside tools you already use, such as your inbox, calendar or store. When it makes sense we build the system around it, and our own NameCRM shows what that looks like.

    Where are you based, and which areas do you work in?

    We are based in Surrey, BC, and work with small and medium businesses across Metro Vancouver and the Fraser Valley, including Vancouver, Burnaby, Richmond, Langley, Coquitlam and Abbotsford. Most of the work runs online, and we meet in person when it helps.

    Do you offer AI training for our team?

    Yes. We offer hands-on workshops, in person across Metro Vancouver or online, on practical daily use of the AI tools your team already has, and on the rules for client data. They are built around your own work, so people leave with tasks they can do the next day.

    Can I get the AI receptionist on its own?

    The receptionist comes with NameCRM, because it books into your calendar, files every call to the right client and turns requests into tasks. NameCRM is opening to other businesses soon; request access to be among the first.

    What does an AI receptionist do, and can it answer my business phone?

    Yes, it can. An AI receptionist picks up calls when your team cannot, including evenings and weekends. It answers routine questions, takes a message or a booking, and follows the rules you set. When a caller needs a person, it hands the call or the message to your staff. Every call is logged, so you can read what was said.

    How much does AI phone answering or AI automation cost for a small business?

    Each project is priced by what it has to do: how many call types or tasks it handles, and which systems it connects to, such as your calendar, CRM or phone line. We start with a small pilot so the first spend is limited and the result can be measured. You get a written estimate after the free assessment, with GST added on top. Call 604-900-2060 for pricing, or read how our pricing works.