AI Receptionist: Our Own Phone Line
The AI receptionist inside NameCRM answers our own phone: it books into the real calendar, texts a recap, tells every caller it is an AI, and has been tested on 257 practice calls.
View projectAn AI receptionist for small businesses, part of NameCRM
A missed call is usually a lost lead. Our AI receptionist answers your business line when nobody picks up, tells every caller it is an AI assistant and that the call is recorded, answers common questions from a brief built from your website, books into your real calendar while the caller waits, and texts them a recap. It is part of NameCRM, the client system we built, because it needs NameCRM's calendar, client records and tasks to do the job.
It answers our own phone. It has taken Nametech's calls since September 5, 2026, in a voice Seemab approved, and before any change reaches the line it has to pass practice calls from an AI caller, each graded out of 10: 257 of them across 46 scripted situations when we last counted. The calls it failed became written rules, 101 so far, most of them now enforced in code rather than left to the AI's memory.
It understands callers in French, Hindi, Urdu and Punjabi, and replies aloud in French or Hindi. It is not an emergency line: when a caller describes an emergency, it gives the 911 line first. We are preparing NameCRM for other businesses now; the free assessment looks at how your calls are answered today, and the waitlist hears about pricing first.
What we have built
The receptionist that answers our own phone
Every line here is live in NameCRM, where the receptionist has answered Nametech's own line since September 2026. Each is taken from the product itself, and the counts come from its test records.
- practice calls placed by an AI caller and graded before changes reach real callers
- 257
- scripted situations, from angry clients to French speakers and robocalls
- 46
- written rules from calls that went wrong, most now enforced in code
- 101
- calls it can answer at once
- 5
Counted on September 26, 2026, from the products' own code and test records.
In NameCRMThe CRM we built and run our own business on
See NameCRM- NameCRM
On your own line
When nobody picks up within about 20 seconds, the receptionist answers your business number, day or night, greets returning callers by name and handles up to five calls at once.
Read the case study - NameCRM
Honest about being AI
Every call opens by saying it is your AI assistant and that the call is recorded, and it says so again whenever a caller asks.
- NameCRM
Books while the caller waits
While the caller is on the line, it books, moves or cancels a meeting in your real calendar, adds a Google Meet link and sends the invite, after checking the time in code against your open hours.
- NameCRM
A recap to the caller
After a booking or a promised callback, the caller gets a first-person recap text with exactly what was agreed, and your business card if they ask for it.
- NameCRM
Knows who is calling
Before it speaks, it reads the caller's record, open deals, recent texts, upcoming meetings and past calls, and learns new facts from each call for the next one.
- NameCRM
Learns your business from your website
One click turns your website into a receptionist brief you can edit, with hours, holidays and a pricing policy, so it quotes nothing or only your own wording.
- NameCRM
French, Hindi, Urdu and Punjabi
It understands French, Hindi, Urdu and Punjabi callers in their own language, and replies in spoken French or Hindi.
- NameCRM
Account answers the AI never sees
A caller already on file can have their invoices and plan texted to the number on file, built by code so the AI never sees a single figure.
- NameCRM
Listen, whisper or take over
From a push notification you can listen to any live call, whisper an instruction the caller cannot hear, or take the call over yourself.
- NameCRM
Emergencies handled in code
An emergency cue puts the 911 line first, by code, and an urgent caller is flagged, never promised a day, and gets a callback task due now.
- NameCRM
A practice caller sits the exam
An AI caller has placed 257 practice calls across 46 scripted situations, from angry clients to French speakers and robocalls, and each is graded before changes reach real callers.
How we test it - NameCRM
Rules learned from calls
Every graded call that went wrong became a written rule, 101 so far, and most are now enforced in code rather than hoped for in a prompt.
- Read the case study: the receptionist on our line
- How we test our AI receptionist
- See NameCRM and join the waitlist
- AI Solutions
How we work
How the receptionist comes to answer your line
The team behind Nametech has built websites and software since 2014, and Nametech Canada Ltd. was incorporated in 2025. The receptionist is part of NameCRM, and every change to it is tested the way ours is.
Book a Free AssessmentFree assessment
Thirty minutes on how your calls are answered today: who picks up, what callers ask for, and where they get lost.
Your brief
Its brief is built from your website: hours, holidays, services and what it may say about prices. You read it and change anything before it speaks.
Your calendar and rules
It books only into the times your calendar shows open, and what it must never promise is written down and checked in code.
On your line
It answers when nobody picks up and says it is your AI assistant, and you can listen in or take over any call from your phone.
Every call graded
Each call is scored out of 10 against its transcript, and a call that goes wrong becomes a written rule.
Case studies
The receptionist on our own line
Related Services
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Related reading
More on AI Receptionist
FAQ's
Frequently asked question
Do I need NameCRM to use the AI receptionist?
Yes. The receptionist is part of NameCRM, because it books into the calendar, reads the caller's record before it speaks, files every call there and turns each promise into a task. Without those it could only take messages. We are preparing NameCRM for other businesses now, and the waitlist hears about pricing first.
Will callers know they are talking to an AI?
Yes. Every call opens by saying it is your AI assistant and that the call is recorded, and says so whenever a caller asks. An early version of its rules told it to deny being an AI if asked; we removed that, and the practice call that asks if it is a real person scored 10 out of 10.
What languages does the AI receptionist speak?
It understands callers in French, Hindi, Urdu and Punjabi as well as English, and replies aloud in French or Hindi, so a Punjabi or Urdu caller is answered in Hindi. Order numbers, codes and email addresses are read one character at a time, and addresses are read back in parts and confirmed.
How do you know it will not say something wrong?
Before a change reaches the line, an AI caller phones it with scripted situations, from an angry client to a French speaker and a robocall, and a judge scores each call out of 10 against the transcript. It has taken 257 practice calls across 46 situations, and the failures became 101 written rules.
Can it book appointments into my calendar?
Yes, while the caller is still on the line. It books, moves or cancels a meeting in your real calendar, adds a Google Meet link and sends the invite. Every time it is about to confirm is checked in code against your open hours first, and a taken slot gets the next open one.
What happens when a caller has an emergency?
It is not an emergency line. When a caller's words sound like an emergency, a rule in code gives them the 911 line first, before the AI says anything else. An urgent caller is flagged, never promised a day, and becomes a callback task due now, so a person follows up.
Can I listen in or take over a call?
Yes. A push notification lets you listen to any live call from your phone, whisper an instruction the caller cannot hear, or take the call over yourself. If you tap Decline on an incoming call, the caller goes to the assistant instead of a voicemail robot, and it knows who they are.
Where are the calls and recordings kept?
Every assistant call is recorded on two channels, stored privately and summarized onto the client's record in NameCRM, whose records are kept in Canada. The speech service is told not to train on your callers' audio, and when a client asks about their account, invoices are texted by code, so the AI never sees a figure.