
AI Receptionist: Our Own Phone Line
The AI receptionist inside NameCRM answers our own phone: it books into the real calendar, texts a recap, tells every caller it is an AI, and has been tested on 257 practice calls.
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We manage Google Ads for businesses in Surrey, Vancouver and across the Lower Mainland, and we judge an account by one number: what it costs to win a booked job. Many ad reports stop at clicks, and Google will happily count a tap for directions on a map as a conversion. We count real calls and forms, and the jobs they become.
It suits a local business that wins work by phone or by a form: a trade, a repair shop, a clinic, a renovation company or a professional practice, whose customers search for a service in their area and then call. Those are the searches our method is built to win, from the first click to the booked job.
We can do that because we build the rest of the path too. The click lands on a page we build for that one service. If nobody picks up, the AI receptionist in NameCRM, the client system we built, answers the call, books the appointment in your calendar and texts the caller a recap. The enquiry becomes a client record that knows where it came from, and when the job is invoiced, the revenue report shows what each source brought in and the invoice reaches QuickBooks Online with the same numbers.
This page shows the method our live client account runs on, week by week. The account stays in your name, Google bills the ad spend straight to you with nothing added, and every change we make is logged with its reason and how to undo it.
What we have built
An ad only pays when someone answers the phone and the job is recorded. These are live in NameCRM, the client system our agency runs on, and they are how a call from an ad becomes a booked job you can count. Each line is taken from the product itself.
In NameCRMThe CRM we built and run our own business on
See NameCRMWhen nobody picks up within about 20 seconds, the AI receptionist answers your business number, day or night, greets returning callers by name and handles up to five calls at once.
Read the receptionist case studyWhile the caller is still on the line, it books, moves or cancels the appointment in your real calendar, then texts the caller a recap of exactly what was agreed.
257graded practice calls
An AI caller has placed 257 practice calls across 46 scripted scenarios, from angry clients to robocalls, and each is graded before a change reaches real callers.
Spam and robocalls are declined politely and ended, and they create no task, text or score in the CRM.
Answered calls are recorded, transcribed and summarized onto the client's timeline, so you can read what an ad caller actually asked for.
Your website's forms land in NameCRM as matched contacts, with a notice to you, instead of waiting in an inbox.
You define where leads come from, and every report and score uses your list, including revenue by source and the conversion funnel, never an invented figure.
NameCRM turns a question like was that source worth it into a number, and says honestly when there is not enough data yet.
Customers, invoices, payments and refunds are mirrored to QuickBooks Online with the same numbers, so the revenue behind every booked job reaches your books with no double entry.
How we work
The team behind Nametech has built websites and marketing for businesses since 2014. Every Google Ads account we run follows this routine, the one our live client account runs on each week.
Book a Free AssessmentIn the free assessment we read the account you have: which searches you paid for, how conversions are counted and where money leaks. You get the findings in writing.
Calls of a minute or more, calls from your website and form submissions become the conversions Google bids on. Map taps and page views are watched, never bid on.
Negative keywords from your own search terms, locations set to people in your area, and Google's automatic changes switched off until a person has read them.
Each service you advertise gets its own landing page, matched to the search, with a call button, a short form and your real reviews.
Search terms, conversions, budget pacing and change history read, and every change logged with its reason and how to undo it.
Each month: spend, real calls and forms, cost per lead, what changed and why, and which calls became jobs.
Case studies

The AI receptionist inside NameCRM answers our own phone: it books into the real calendar, texts a recap, tells every caller it is an AI, and has been tested on 257 practice calls.
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Your ad spend is set by you and billed by Google to you. Our management fee is scoped to the work your account needs: book a free assessment and we will recommend a plan, or bundle ads with SEO and social media at the rates below.
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Areas we serve
We manage Google Ads for businesses in Surrey and Vancouver, plus Delta, Langley, Burnaby, Richmond, Coquitlam, New Westminster and White Rock, with locations set to the areas you actually serve. Surrey and Vancouver have their own pages.
FAQ's
Local businesses that win work by phone or by a form: trades, repair shops, clinics, renovation companies and professional practices whose customers search for a service nearby and then call. Our method is built for exactly that search, counting the calls and forms it brings and following each one to a booked job.
A Monday check of your search terms, conversions, spend and change history, with new negative keywords added and the searches that work promoted. Landing pages and ads are improved as the data comes in. Every change is logged with its reason, and the month ends with a plain report of spend, real leads and which calls became jobs.
A booked job is a real call or form from an ad that became work on your calendar. Without our CRM, you tell us each week which ad calls became jobs. With NameCRM, the call or form lands on a client record tagged with its source, and the revenue report shows what each source brought in.
No. If your site loads fast on a phone and has a clear page for the service you advertise, we can start with it. Many accounts send every ad to the home page, which wastes clicks, so we usually build a landing page for each service you advertise and connect its form to your inbox or CRM.
You do. The account is in your business's name, Google bills the ad spend to your card, and we work in it through our own login, never yours. You keep full access the whole time, and if you ever stop working with us, you remove our access and keep every campaign, keyword and report.
Access to your Google Ads account, or your go-ahead to open one in your business's name. The services and areas you want more work in, and who answers the phone. Without NameCRM, a weekly note of which ad calls became jobs. The free assessment reads your account before anything changes, and you get the findings in writing.
Google Ads, starting with Search campaigns, because a person searching for your service is ready to call. We judge Performance Max by the same real leads and keep it only if the numbers earn it. We specialise in Google, where local buyers search with intent, and run it end to end, from the ad to the booked job.
Yes. A live client account runs on the routine on this page: conversions counted from real calls and forms, negative keywords from its own search terms, a landing page for each service and a Monday check written into a change log. We also build the landing pages, the CRM and the AI receptionist that catch what an ad brings in.
With NameCRM, the AI receptionist answers after about 20 seconds, day or night, books the appointment in your real calendar while the caller is on the line and texts a recap. It says it is an AI assistant at the start of every call. Without it, the call goes to your voicemail as it does today.
There are two separate amounts. Ad spend is set by you and billed by Google directly to you, with nothing added on top. Our management fee depends on how many campaigns we run and how much work the account needs, and it comes in a written estimate after the free 30-minute assessment, with GST added on top. If you also take an SEO or social media package, both are discounted by 10%, and all three together are discounted by 15%. Call 604-900-2060 for pricing, or read how our pricing works.
They work on different clocks. Ads can bring visitors as soon as a campaign is live and stop when the budget stops. SEO takes months to build and keeps working afterwards. Many local businesses run ads to bring in enquiries while their organic rankings grow, then shift budget as the unpaid traffic picks up. The free assessment looks at both before we recommend a split.